Refund and Returns Policy


The nature of our services precludes returns on Memberships, however, these are transferable or refundable in some instances, such as moving to a location in which continuing memberships is inconvenient, medical issues, and similar. Otherwise, we require a 30-day advance notice of cancelation or long-term suspension (such as extended vacations). Failure to notify in the required time results in full membership due until the 30-days are met.

Our product refund and returns policy has a limit of 30 days. We are unable to offer full refunds or exchanges. In some cases, such as faulty product, we will issue a refund even beyond the 30-day purchase limit; the ability to receive the refund in such cases does require documentation of faulty product. A “faulty product” is one that has failed to perform in the expected manner/ length of time within a reasonable amount of time. Wear and tear that would be considered reasonable does not qualify.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable files/ software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 days.

Late or missing refunds

If you haven’t received a refund within the 7-10 days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: KSA Martial Academy, 4908 Charlotte Pike, Nashville, TN 37209 USA.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, please ask the gift-giver to initiate the process.

Shipping returns

To return your product, you should mail your product to: KSA Martial Academy, 4908 Charlotte Pike, Nashville, TN 37209 USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.